To protect the children we serve, we monitor the sponsor-child communication process and require this process be carried out only using our channels.
There are a few key reasons why. First, this helps us protect both your privacy and the privacy of the child you sponsor. It also helps us protect the child's heart. You and the child you sponsor live vastly different lives. It can be discouraging to the child to see the differences via social media, for example.
Our sponsor-child communication strategy also allows us to help you navigate cross-cultural sensitivities. For example, we can help you avoid sending something unknowingly inappropriate or offensive.
Our specific communication guidelines are as follows:
- We will not deliver any messages to or from the sponsored child that contain personal contact information, such as address, phone or email.
- Any messages, photos or materials out of line with the shared Christian values of our church partners and our statement of faith will not be given to the children.
- With growing social media and internet access in low- and middle-income countries, we realize that sponsors and sponsored children may be able to connect online. This increases risks to privacy and safety, so we do not facilitate such communication at this time.
- Please do not try to contact the child you sponsor via social media, even if you see that he or she has an account.
- If you're contacted by the child you sponsor outside of our correspondence process (e.g., by phone, email, Facebook, etc.), please don’t respond, even to say "I'm sorry but I can't talk with you in this manner." Please let us know about the contact by calling (800) 336-7676 or sending an email to [email protected].
- Please do not use your full name (first and last) in letters with the child you sponsor. This protects your privacy and the child's privacy.
Sponsored children and their families are prohibited from direct communication as a condition of participation in our programs. But it does happen from time to time. By letting us know when it does, you help us work with the child’s family to reinforce our communication policies that keep the child safe.