FAQ
Q:
What happens after I sponsor, and when will I receive details on how to access Jonathan McReynolds’ Shows?
A:
AFTER YOU SUCCESSFULLY COMPLETE YOUR CHILD SPONSORSHIP, YOU WILL RECEIVE TWO CONFIRMATION EMAILS FROM COMPASSION. THE FIRST WILL CONTAIN INFORMATION ABOUT YOUR SPONSORSHIP. THE 2ND WILL CONTAIN MORE INFORMATION ON HOW TO ACCESS THE SHOWS. YOU WILL RECEIVE A 3RD EMAIL FROM THRIVE MEDIA 48-72 HOURS BEFORE THE NEXT STREAM WITH YOUR PERSONAL ACCESS INFORMATION. IF YOU HAVE A QUESTION REGARDING RECEIVING TICKET INFORMATION, 99% OF THE PEOPLE WHO HAVE EMAILED US SAY THEY FOUND THE EMAIL IN THEIR SPAM OR PROMOTIONS FOLDER.
Q:
What if I sponsored after a stream already happened? Can I replay it?
A:
Yes, each stream will be available to watch for 1 week after that individual stream airs. As 7 days pass from each individual stream, that one will become unavailable. Sponsor on or before October 7th to be sure you can see all 4 shows. These past shows can be accessed by logging into jonathanmcreynolds.live and entering your credentials.
Q:
Where will the concerts take place?
A:
The concerts will be hosted via Thrive Media. You will receive concrete details from thrive no later than 72 hours before the first show.
Q:
What does the "Backstage Pass" consist of?
A:
The "Backstage Pass" contains exclusive footage with Jonathan, the band and his special guests from the backstage area of the shows. You won’t want to miss these special moments, plus they might even perform an acoustic song backstage!
Q:
I sponsored through the main Compassion.com page or I am already a sponsor. Can I tune in to the stream?
A:
To gain access to these shows, you must sponsor a child through this page only. Current Sponsors are not eligible and must sponsor a new child through this page to gain access.
Q:
When will I receive my CD?
A:
One copy of the ‘People’ CD will be mailed to each sponsor with a US mailing address. We cannot guarantee delivery before the event due to the uncertainty of current shipping times. The sooner you sponsor, the sooner you’ll receive your CD!
Q:
I’ve attended a Compassion LIVE livestream in the past, do I get to access these too?
A:
No, each livestream or event put on by Compassion LIVE is its own event. You must sponsor a child through that individual event to gain access to it.
Q:
If I have tech issues with the stream, who should I reach out to?
A:
If you’re having Issues viewing the streaming content, access the help desk via www.jonathanmcreynolds.live
Compassion LIVE, established in 2014 by Compassion International, provides the highest quality events
for families to join together and grow with others in faith. Compassion LIVE partners with impact-making leaders, artists
and communicators to produce life-changing events that share the message of faith and impact the Church for children
around the world.